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provided by FIZ Karlsruhe

FIZ AutoDoc News

December 2019

AutoDoc Prices 2020

May 2019

German Copyright Day 2019

December 2017

New copyright act effective as of March 1, 2018 (relevant for German customers only)

December 2017

New delivery option: BLDSC - Delivery in plain PDF

December 2017

New feature: Password Reset Service (before Login)

December 2017

FIZ AutoDoc Prices 2018

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Tracking orders

All orders you have placed are stored in a database which you may access at any time. To track the order status, you may use several options:

Order Notification:

Select this option in the order form and enter your e-mail address (or multiple addresses, comma-separated). You will automatically be sent an order confirmation by e-mail, after the FIZ AutoDoc system has received your order. You may view the order details at any time, using the linked order number contained in your e-mail. This means you need not log in to FIZ AutoDoc to view the order status.

Personal Orders:

Select "History" => "Personal Orders" from the main menu. All orders will be listed in a summarized form (order number, bibliographic data, date, your customer reference number (optional), supplier, and status). You may easily navigate within this list using the browse function (available at the right side of the screen) and the option enabling you to select orders by their order status and by the date range. To so, make your selections and click the "Get Orders" button. Further you may download all your orders as as short list (.xls-format) via the "Download" Button. (Fig.1)

Order Details:

By clicking on the order number in the summarized order list you can view the order in detail, including the data you have entered and those the system has changed (corrected) and added. You may also edit the "Text for your own purpose" field (use "Edit Comment") or call up the corresponding order form again using "Same Order". Use the "Questions?" button to contact the FIZ AutoDoc Service Team or your local library/service team by e-mail. All relevant parameters are forwarded together with your question.(Fig.2)

Personal Lookup:

Select "History" => "Personal Lookup" from the main menu. This search option gives you quick access to individual orders. Order number (format: FIZ-K-1234567 or 1234567), customer reference number and free text (e.g., journal title, ISSN, etc.) can all be searched for. (Fig.3)

In general the last three orders you have placed are listed at the bottom right of the screen in summarized form. To view details of one of these orders, simply click on the order number.

 


Fig.1: "Personal Orders": summarized display of all orders


Fig.2: "
Order Details": available by clicking on the order number.


Fig.3: "Personal Lookup": search option for quick access to individual orders.

Understanding status messages

You may track the status of your order via the History Function. It is also possible to select orders according to their status level. The entry date is also given:

Accepted: The order has been accepted by the FIZ AutoDoc system. If you have selected "Order Notification" in the order form and have entered your e-mail address, you will automatically be sent an order confirmation by e-mail, after the FIZ AutoDoc system has received your order. You may view the order details at any time, using the linked order number contained in your e-mail.

Forwarded: Usually, an e-mail will be sent to the document supplier immediately upon receipt of an order, and the status "forwarded" will be assigned. In case of an order for manual processing, this status will not be assigned until the document supply service of FIZ Karlsruhe has located a supplier and forwarded the order.

Shipped: The document was sent to the end user by the supplier.

Delayed: This order cannot be fulfilled within the requested time, because a new supplier has to be found.

Pending: The document could not be delivered yet and is pending in the FIZ AutoDoc system after checking with the customer.

In Process: The selected supplier was not able to deliver. Therefore, the document supply service of FIZ Karlsruhe tries to get the document from another supplier.

Check-Back: The order had to be checked back with the customer via e-mail.

Cancelled: The order was cancelled, e.g. in case of duplicate orders, or upon the customer’s request, or because it could not be processed. Further information is given in a separate field. You will additionally be informed via e-mail.

Billed: The process is completed and will be listed on the monthly invoice.